Drs. Concannon & Vitale
 Important information for our patients,
and their parents from...

WelcomeDrs. Concannon & Vitale LLC
Pediatrics & Adolescent Medicine
1145 Reservoir Avenue, Suite 124
Cranston, Rhode Island 02920-6055

Office: (401) 943-7337
Fax: 401.942.1509
Web: DrConcannon.com or DrVitale.com

"Generations of caring, experience, and trust"
TO PARENTS OF OUR YOUNG PATIENTS...
We are a child health practice servicing children from birth through college. We like to think of ourselves as easy to approach, and we value your input in making many health decisions for your child. Thank you for taking the time to read this information. We hope you'll share this information with any friends, relatives, or sitters who are responsible for your child in your absence. 

APPOINTMENTS
We are available for scheduled appointments in our Cranston office...

  • Monday 9:30 am - 5:00 pm
  • Tuesday 9:30 am - 5:00 pm
  • Wednesdays - Shared On-Call
  • Thursday 9:30 am - 5:00 pm
  • Friday 9:30 am - 5:00 pm
  • Weekends, Holidays, and other times - Shared On-Call
We try to see all patients on an appointment basis. We make every effort to honor all time commitments, but please realize that medical emergencies do occasionally occur. Late afternoon appointment times are more often affected by the unpredictable nature of pediatrics. Please know that we accept new patient appointment requests from the patient's parent or legal guardian only; and not from any other relative, baby-sitter, or agency.

EMERGENCY CARE
When your child has medical needs outside of office hours which you think are urgent and can't wait until the next day, call 943-7337. Our answering service will call the doctor on call, who will return your call as soon as possible. If for some reason the answering service does not pick-up after 3 minutes, call the answering service back line at 721-5877. We recommend that you do not go to urgent care clinics for minor illnesses without first calling us. 

We have pediatric coverage arrangements with Drs. Colantonio, D'Alessandro, DeAngelis, Nevola, and Ohnmacht. We take turns covering for pediatric patients on Wednesdays, weekends, holidays, and vacations. Be assured that in our absence your child will be able to be seen by a qualified pediatrician if needed.

We are on the staff of Hasbro Childrens' Hospital and Women & Infants Hospital. The decision to have your child seen at an emergency room, an urgent care center, or at our office the next day will depend on the nature of your child's illness.  If your child is hospitalized as an inpatient at Hasbro Childrens' Hospital, the pediatric hospitalist service or appropriate pediatric specialist service will assume care of your child while admitted.  We will still drop in to see your child periodically throughout the hospitalization, but we will not be charging for this service.

When on the phone with a doctor describe all your child's symptoms clearly. Please have a pen and paper available and your pharmacy's phone number at hand. If your child has a serious accident, go directly to the emergency room and have the doctor there call us. 

Please be aware that if your phone has anonymous caller block features, it may be impossible for a physician to call you from their home or cell phone.  You must dial *86 to de-activate this feature so that you can receive the call-back.  Please do not save or *69 the numbers from which we call you, as they may be the phones of our friends or relatives that have no knowledge of how to reach us. The ONLY number for you to call us should be at 943-7337.

For poison emergencies, call the Poison Control Center at 1-800-222-1222. This number is answered 24 hours a day, 7 days a week.  The Poison Control Center will give you detailed information regarding your response to your child's poison accident.

Please anticipate the need for prescription refills for when we're in the office.  In most cases, the best way to request a prescription refill is to simply call your pharmacy directly.
E-MAIL (not)
Sorry, but it is both impossible and inappropriate for us to answer medical questions sent by e-mail.  Quite simply, the level of concern in a parent's voice cannot be expressed in an e-mail.  We therefore do not feel that e-mail is safe, secure, or effective for pediatrician-parent communication. 
Please call us instead at 943-7337
PATIENT CENTERED MEDICAL HOME
The mission of Drs. Concannon & Vitale is to provide exceptional health care for infants, children, and teens through college age. We provide both preventative health maintenance, and management of routine to complex health problems by using a Patient Centered Medical Home practice model.  Our vision is to help our patients receive the best in health care, to prevent the development of health problems, to help achieve their personal highest level of health, and to teach patients and their parents to help manage any medical problems.  To this end our staff members treat each individual with respect, maintain confidentiality, and practice state-of-the-art medical care.

Beginning in 2013 we will be transforming our practice to be recognized as a Patient Centered Medical Home. This practice model incorporates a Registered Nurse, Susan Corner, to help us meet quality goals and manage patients with more complex health issues.
PAYMENT & INSURANCE...WHAT YOU NEED TO KNOW
We currently participate in the following major health insurance plans:
  • Blue Cross & Blue Shield of Rhode Island (including Classic, HealthMate, HealthMate 2000, & HealthMate Coast to Coast)
  • BlueCHiP
  • Blue Cross & Blue Shield of Massachusetts (including BlueChoice, HMO-Blue, & Master HealthPlus)
  • All Blue Cross plans-nationwide
  • United HealthCare
  • Tufts Health Plan
  • Private Health Care Systems
  • CIGNA Health Plan
  • Aetna Health Plan
  • Harvard Pilgrim Health Care
  • Neighborhood Health Plan*
  • TriCare
  • Health Care Value Management & Neighborhood Solutions
  • MultiPlan
  • Mashantucket Pequot RxN (Foxwoods)
For members with RIteCare, we participate in United HealthCare and Neighborhood Health Plan.  *Children with Neighborhood Health Plan transferring into our practice  must be less than 13 years old themselves or have siblings less than 13 years old who are also our patients.

Some restrictions may apply, and some newer or smaller health plans are added occasionally, so please call our office manager for better information. Please bring your current health insurance card and any required co-payment with you at the time of each visit.  All applicable co-payments are collected upon check-in for the appointment. We require that our names (or those of doctors in our on-call group) MUST be listed on your child's insurance card.

Those with insurances that do no not directly cover our fees, or who self-pay, are expected to pay at the time of service. You may submit our bill with your insurance form to your health plan. We will assist you in filling out these forms if you ask.
1145 Reservoir Avenue1145 Reservoir Avenue, Cranston, RI
Click on map at right to enlarge
DIRECTIONS TO OUR OFFICE

From the South:
    • Take I-95 North to Exit 14-B (Route 37 West-Cranston).
    • Follow Route 37 West 1.0 Mile to Exit 2-B (Route 2 North-Reservoir Ave.).
    • Follow Reservoir Ave. North 1.3 miles to 1145 Reservoir Ave. on Left.
    • 3 story brick office building with white sign, across the street from Garden City Treatment Center.
From the North:
    • Take Route 10 South to Reservoir Ave-Route 2 Exit.
    • Follow Reservoir Ave. South 1.6 miles to 1145 Reservoir Ave. on Right.
    • Three story brick office building with white sign
Easiest Directions:
    • We're 0.7 miles North of Garden City Shopping Center!
Additional Comments:
  • Office is 3 buildings down from McDonald's.
  • Office is one building up from the new Coastway Community Bank.
  • Office is directly across from Procaccianti Group (the big black building).
  • We're on the first floor, street side.
  • Our phone number is: 943-7337
Dr. ConcannonDr. John Concannon is a board-certified pediatrician, and is a Fellow of the American Academy of Pediatrics, the national organization for pediatricians working to provide the best in modern health care for infants, children, and adolescents.  He is a graduate of Providence College, and received his medical degree from Kansas City University of Medicine and Biosciences.  He trained in pediatrics at Childrens Medical Center and Wright State University School of Medicine in Dayton, OH.  After a stint in the US Air Force, he has been in private practice in Cranston since 1987, is widowed, remarried, a father of two grown children, and a proud grandfather of four.
Dr. VitaleDr. Colleen Vitale is Dr. Concannon's daughter, a board-certified pediatrician, and a Fellow of the American Academy of Pediatrics. She is a graduate of LaSalle Academy and Boston College.  She received her MD degree from New York Medical College, and completed her pediatric residency training at Brown University and Hasbro Childrens Hospital. Dr. Vitale is married and the busy mother of two pre-school age daughters.
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Welcome to the web site of Drs. Concannon & Vitale. We are a child health practice servicing children from birth through college. We are on the medical staffs of Hasbro Children's Hospital, and of Women & Infants Hospital. Both Dr. Concannon and Dr Vitale are board certified pediatricians. We like to think of ourselves as easy to approach, and we value your input in making health decisions for your child. We offer same-day appointments for urgent health care needs.
Welcome to the web site of Drs. Concannon & Vitale. We







Welcome to the web site of Drs. Concannon & Vitale. We are a child health practice servicing children from birth through college. We are on the medical staffs of Hasbro Children's Hospital, and of Women & Infants Hospital. Both Dr. Concannon and Dr Vitale are board certified pediatricians. We like to think of ourselves as easy to approach, and we value your input in making health decisions for your child. We offer same-day appointments for urgent health care needs.
Welcome to the web site of Drs. Concannon & Vitale. We







Welcome to the web site of Drs. Concannon & Vitale. We are a child health practice servicing children from birth through college. We are on the medical staffs of Hasbro Children's Hospital, and of Women & Infants Hospital. Both Dr. Concannon and Dr Vitale are board certified pediatricians. We like to think of ourselves as easy to approach, and we value your input in making health decisions for your child. We offer same-day appointments for urgent health care needs.
Welcome to the web site of Drs. Concannon & Vitale. We